Why Xplore Tech is one of the best BPOs for those who stay alone in Kolkata

I am from Siliguri… I came to Kolkata for higher studies and after completing my studies, I joined a reputed BPO here – it’s Xplore Tech Services Pvt. Ltd. Though the company is not as well known as Wipro or IBM Daksh, it has carved its niche in the BPO domain in Kolkata with its high quality services. Being a part of this company, I feel blessed.

Don’t get me wrong- I am not saying that the other BPOs are not good. All I am saying is that at Xplore Tech I enjoy certain benefits that make it feel like home – and that’s all that matters.

I don’t have relatives in this city. So, I stay in a rented apartment with 3 other girls. The rent is payable within 5^th of every month. But it so happens that most of my inmates don’t get their salary by that time. On the other hand, at Xplore Tech, my salary is credited in my account on the first of every month. (The downside of this is I end up paying the house rent).

Those who stay in a city all by themselves know how hard it is to do so. There’s rent, electricity bill, phone bills, grocery and a whole lot of other expenses that you have to bear. And if you don’t get your pay on time, you might end up in a mess. Thankfully, I never had to face any such crisis so far and I give all the credit to my company for that.

There’s another good thing about Xplore Tech that I must share with you. As I am a single child, I have to look after my parents who stay in Siliguri. If they fall ill all of a sudden, it becomes a problem for me to take leave to visit them. But our management is very understanding. More than once they have granted my leave that I had to take without prior notice owing to my father’s hospitalization. And the best part is that, in one occasion, they have marked it as a paid leave. I must admit, I badly needed the money! Also my co-workers were immensely helpful at that time. The amazing work environment at Xplore Tech helped me in my troubled time and I am sure that if anyone else faces a problem and communicates with the authority about the same, they will be more than willing to help you out at Xplore Tech.

Xplore Tech - A Good Stepping Stone For A Career In BPO

There are two sides of every coin. So before someone comes to a conclusion, one needs to check both sides. Similar is the case of getting an idea about a company. You need to hear both good and bad sides of the company and then make an informed decision.

Recently I came across a complaint board regarding Xplore Tech Services Pvt. Ltd, the company I am working with for past 5 years.  People there were outraged saying bad things about the company, management and stuff. I really felt bad about it. For Xplore Tech is a great place to begin a career. If you are willing to work hard, they will give you scope to climb up the success ladder. At least, it happened with me.

While I do not deny that there were a few issues regarding salary slip and other documents in the past, I would like to add that these are trivial matters that happen in every other company. It is also possible that you were mistreated by your TL. That’s unfortunate!  Most of the management people that I came across in Xplore Tech are approachable, helpful and understanding. They might have bad mood one day, but they are generally very friendly. The same thing goes with the HR department.

I would like to add a few things for those who blame the company for malpractices.  Many of these people take advantage of the company’s policies. While taking a leave they never inform their TLs.  Some of them leave the company without serving the notice period and then demand a release letter and payment (it is clearly stated in the appointment letter of the company that if you do not serve one months notice, you are not entitled to get release letter.). Funny thing is that, some people did not even bother to return their headsets and other equipments that belong to the company. In such cases, the company may take some steps to stop these people.

I am not saying that none were treated badly in this company. That will be stretching the facts a little bit too much. All I am saying is in most cases these people had a taste of their own medicine. And as a matter of fact, bad mouthing about your previous company does not make it the worst company to work with. It just shows you in a bad light.